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Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

What are problems?

When a service has vulnerabilities, incidents can occur. Problems are the cause (or potential cause) of those incidents. Problems' relationship with incidents is one of cause and effect. Problems are the cause; incidents are the effect. They’re raised in response to a significant incident, smaller similar ones, or even when an incident hasn’t occurred yet (for example, you may find a flaw in your service that may result in an incident if not fixed).

Fixing an incident means to temporarily restore an impacted service. This may not be a permanent resolution, as the underlying cause hasn’t been fixed. Resolving a problem is a longer-term resolution, which may involve: investigating the incident, analyzing the situation, and developing a workaround.


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