Your first stop for learning how to get started with Jira Service Management.
What does the integration offer?
Use 's Integration to forward alerts to . determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed.
How does the integration work?
When an alert is created on , an alert is created in automatically through the integration.
If the data from is too big (larger than 200KB), the oldest "events" data is cropped until the size is smaller than or equal to 200KB and use the newest "events".
Set up the integration
is an API-based integration. Setting it up involves the following steps:
Add a integration in
Configure the integration in
Add a Papertrail integration
To add a integration in , complete the following steps:
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the API URL.
You will use this key while configuring the integration in later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.
Configure the integration in Papertrail
To configure the integration of with , complete the following steps:
Go to the Papertrail dashboard.
Select Create Alert or Manage Alerts.
Paste the API URL previously copied from Jira Service Management into URL.
Select "Every minute" for Frequency.
Verify that Activate this alert is selected.