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Write knowledge base articles

Before you begin:

  • Make sure you or the Confluence group you belong to have the Add permission for that space. If you're a Confluence admin, you can check and manage this by navigating to your Confluence space and selecting Space settings > Permissions.

You must have at least one Confluence space linked to your knowledge base to start writing articles.

To write a knowledge base article:

  1. From your project sidebar navigation, select Knowledge base.

  2. Select Create article.

  3. Select Blank page or choose a template.

    • Templates come pre-populated with useful content and can help you structure your article better.

    • If you choose to use a template, select Next to name your article and add the required labels. Labels help users find articles faster. For example, for an article on setting up your printer, you can use the labels Printer and Set up.

  4. Select Create.

  5. Write your article content. While writing, a draft is automatically saved.

  6. Select Publish when done.

Create a knowledge base article from the issue view

You can also create new articles directly from an issue in your queue. To do so:

  1. From the issue view, select Knowledge base.

  2. Select the plus icon to create a new article.

Last modified on Jun 1, 2021
Cached at 4:43 PM on Oct 20, 2021 |

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