Activate or deactivate an intent

Intents and standard flows are always active in your Slack test channel and in test mode.

You need to be a project admin to activate or deactivate intents in customer-facing channels. Read more about setting up your virtual agent Slack channels, or how to test your virtual agent.

Activate an intent for customers

To activate an intent in your customer-facing channels:

1. From the navigation on the left, select Project settings, then Virtual agent, and then Intents.

2. Select the intent you want to activate for customers.

3. In the top right corner, next to Intent status, select Live from the dropdown.

4. Select Activate.

The intent will now be live in your portal, and any Slack request channels that have the virtual agent turned on. Find out how to turn the virtual agent on in a Slack request channel.

Deactivate an intent

To deactivate an intent:

1. From the navigation on the left, select Project settings, then Virtual agent, and then Intents.

2. Select the intent you want to deactivate.

3. In the top right corner, next to Intent status, select Test from the dropdown.

4. Select Deactivate.

The intent won’t be active in any of your customer-facing channels, but stays active in the Slack test channel and in test mode. Find out how to test your virtual agent.