Integrate with SignalFx

What does the integration offer?

SignalFx detectors monitor signals and send alerts when they cross defined thresholds. With the SignalFx Integration, Jira Service Management acts as a dispatcher for these alerts, determines the right people to notify based on on-call schedules– notifies them using email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until they are acknowledged or closed.

Jira Service Management has a specific API for SignalFx Integration, SignalFx sends alerts to Jira Service Management and Jira Service Management handles the automatic creation of alerts.

How does the integration work?

SignalFx detectors monitor signals and send alerts when they cross defined thresholds. When an alert is created in SignalFx, an alert is also created in Jira Service Managementautomatically through the integration. When values are back to normal, SignalFx detectors resolve the alert. When an alert is resolved in SignalFx, an alert is also closed in Jira Service Management.

Set up the integration

SignalFx is an API-based integration. Setting it up involves the following steps:

• Add a SignalFx integration in Jira Service Management

• Configure the integration in SignalFx

Add a SignalFx integration

To add a SignalFx integration in Jira Service Management, complete the following steps:

1. Go to your team’s operations page.

2. On the left navigation panel, select Integrations and then Add integration.

3. Run a search and select “SignalFx”.

4. On the next screen, enter a name for the integration.

5. For the integration variant, select “SignalFx”.

6. Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.

7. Select Continue.
The integration is saved at this point.

8. Expand the Steps to configure the integration section and copy the API key.
You will use this key while configuring the integration in SignalFx later.

9. Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.

Configure the integration in SignalFx

To configure the integration of SignalFx with Jira Service Management, complete the following steps:

1. Open SignalFx and select Integrations to open the integrations page. Look for the tile named Opsgenie. You can search for it by name, or find it in the Notification Services section.

2. Select the Opsgenie tile, then select NEW INTEGRATION to display the configuration options.

3. Specify the name that should appear when you’re configuring a detector rule to send an alert notification.

4. Paste the API key that you copied earlier into API Key. Leave the service region as is.

5. Select SAVE.

Add an Jira Service Management notification to a detector

1. Create, edit, or subscribe to a detector that you want to send notifications to Jira Service Management. Select Add recipient, select Jira Service Management, then select the integration name that specifies where the notifications should be sent.

2. If you select an integration associated with a particular team (see Add a SignalFx integration to a single team inJira Service Management), notifications will be sent to that team. If you select an integration that can send notifications to multiple teams (see Add a SignalFx integration to multiple teams in Jira Service Management), you have two options:

   • Select a team to send the notification to that particular team instead of having Jira Service Management determine how to handle the notification.

   • Select “No team” to indicate that Jira Service Management should handle the notification based on settings you specified for the integration associated with the API key.