Discover IT service management (ITSM)

Learn what IT service management is, how it works, and how to set it up.

Learn how to work with request types, ticket channels, and categories in ITSM.

Learn how to help your users when they request something new from your service project.

Learn what incidents and major incidents are, how to set SLAs, and how to escalate incidents into Opsgenie.

Learn how to resolve the causes of your incidents and reduce vulnerabilities in your service project.

Learn about changes and how to set up change management for your service project

Learn how to create, edit, and manage services.

Learn how to edit or create a custom report for your ITSM service project.