Remind change reviewers automatically

Approvers are often busy. To ensure timely changes, you can set up an automation flow to remind them of pending approvals when their time limit is up.

For example, to add a reminder for your CAB to approve a normal change:

  1. From your service space, select Space settings, then Automation.

  2. Select Add flow.

  3. Choose Custom flow and select Next.

  4. Use or adapt the process in the table below.

Example of When, If and Then statements

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