Your first stop for learning how to get started with Jira Service Management.
What does the integration offer?
Use 's Integration to forward alerts to . determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed.
How does the integration work?
When an alert is created in , it creates an alert in .
When the alert is closed in , the alert is closed as well.
Set up the integration
is an API integration. Setting it up involves the following steps:
Add a integration in
Configure the integration in
Add a ConnectWise Automate integration
To add a integration in , complete the following steps:
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the API key.
You will use this key while configuring the integration in later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.
Configure the integration in ConnectWise Automate
To configure the integration of with , complete the following steps:
In , go to System > General > Import.
Select XML Expansion and download this script file.
Go to Automation > Scripts > View Scripts.
Go to the Software folder and open the JSM Alert script.
Open the Globals and Parameters tab.
Paste the API key copied previously into apiKey.
Note: If there is no apiKey field, add one.
Optional: If you are using in EU, replace eu variable with "True".
Go to System > Configuration > Dashboard.
Select Management > Alert Templates and create an alert template.
To add a new template, click New Template.
Enter the Name of the alert template. This field is required in order to save and add alerts.
Enter any Comments for this alert template. This field is optional.
Click Add Alerts to add new alerts to this template.
Select New Alert.
Select Script for both Warning and Error.
Select Script Action for Software\JSM Alert.
Select someone in Alert Contact > Contact with whom you want to associate the alert.