Manage your incidents

Learn about what defines an incident and how the ITSM incidents category can be used.

Learn what defines a major incident, what they’re for, and how Opsgenie relates to incidents.​

Learn what it means to escalate an incident, how to do it, and what happens when you do.

Learn how SLAs work in incidents and how to set them up.

Update your incident and access new features like Alerts, Responders, and Linked alerts

Add the responders field to your incidents so that you can use responder features to help resolve incidents faster.

Learn how to start a new or join an existing ICC session.

Find out why and when Opsgenie stakeholder roles are created during the incident management process.

Learn how to set permissions for the Incident Command Center and make sure your agents have access to swarm on incidents

Add or modify your contact methods to receive alert notifications when an incident occurs

Learn about alert priorities and how they work with issue priorities to manage your alerts

Linking alerts to an incident allows you to track the status of monitoring alerts from the issue view of the incident.

Alerts can be automatically created when someone is assigned, added as a responder or owns a service on an incident

Learn how to swarm on major incidents using an Incident Command Center.

Track the progress of major incidents with the incident timeline