Manage your incidents

Learn about what defines an incident and how the ITSM incidents category can be used.

Learn what defines a major incident, what they’re for, and how Opsgenie relates to incidents.​

Learn what it means to escalate an incident, how to do it, and what happens when you do.

Learn how SLAs work in incidents and how to set them up.

Learn how to start a new or join an existing ICC session.

Learn how to set permissions for the Incident Command Center and make sure your agents have access to swarm on incidents

Learn how to swarm on major incidents using an Incident Command Center.

Track the progress of major incidents with the incident timeline