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What does the integration offer?
has a specific API integration with . sends alert notification messages to API with detailed information. acts as a dispatcher for these alerts, determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.
How does the integration work?
When an alert is created in , an alert is also created in automatically through the integration.
When a alert has images attached to it, those images are also attached to the alert.
Set up the integration
is an API-based integration. Setting it up involves the following steps:
Add a integration in
Configure the integration in
Add a CloudWisdom integration
To add a integration in , complete the following steps:
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the API key.
You will use this key while configuring the integration in later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.
Configure the integration in CloudWisdom
To configure the integration of (Netuitive) with , complete the following steps:
In , go to the Notifications page and open the Opsgenie tab.
Select Add Opsgenie.
Enter values for the following fields:
Name: Names the Notification.
Enabled: Indicates notification is active.
API Key: Copied from
API URL: Copied from (if your account is in the EU instance)
Description: Notification description.
Teams: Comma-separated list of teams that should receive this notification.
Recipients: Comma-separated list of agents that should receive this notification.
Tags: Any tags used to categorise your notifications.
Enable notifications from your policy configuration.
Navigate to Monitoring > Alerts.
Select + New Policy (or edit an existing one). A modal appears.
Set the policy’s scope and conditions.
Navigate to Notifications > Add Notification.
For Notification Type, select ”OpsGenie”.
Complete the policy configuration.
Save the changes.
Sample payload sent from CloudWisdom