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Test, explore and learn with your sample space

The sample space is an IT service management template project that is filled with realistic example data. It’s a great way to:

  • Learn how an ITSM project can work

    • The realistic nature of the example requests and data weaves a narrative between Service requests, to Changes, to Incidents. This helps your team see how an issue (or series of issues) can progress along their workflow and create , resolve, or be linked to other issues.

    • You and your team can play around and customise your workflows, request types and dashboards to understand how they work.

  • Test out settings, consequence-free

    • Because the sample space is a separate project, your team can experiment with many settings (and see the affect those settings have on the example data) without affecting their live projects.

  • Explore new features as they come out

    • The sample space is a project like any other, so it will stay up-to-date with all the latest features that are released in Jira Service Management.

Create your sample space

  • Sign up for Jira Service Management.

  • Create an ITSM project.

  • Your sample space will automatically be created alongside your ITSM project.

To access or recreate the sample space in your site, go to Your profile and settings () > Your coach > Sample space.

Global settings and the sample space

Changing global settings will affect this project (and vice versa). For example, creating a new service in Services will create a new service for all projects.


All agents and admins have access to the sample space by default. To change these permissions:

  • Go to Project Settings > Permissions in your sample space project

  • Select Actions > Edit permissions

  • Edit or remove the permissions that you would like to customize for the sample space

Last modified on Oct 11, 2021
Cached at 3:47 PM on Dec 5, 2021 |

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