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Customize internal notifications in team-managed projects

Jira Service Management can send people or roles an email when events happen on a project - for example, when someone comments on, updates, or completes a request.

You can choose to notify specific project roles (admins, agents, or customers) or users, as well as reporters, the current assignee, or all watchers of the request.

You must be an admin to customize internal notifications. To edit the notifications that external help-seekers receive, learn how to edit customer notifications.

Settings on this page will be overridden by a user’s personal notification settings. If you would like to check which notifications a user is receiving, you can use the notification helper.

Create new notifications

To add notifications:

  1. From your service project, go to Service project settings () > Notifications > Internal notifications.

  2. Select Add notification.

  3. Use the dropdown menu to select the event you want to create a notification for.

  4. Use the checkboxes to select who will be notified when that event occurs.

  5. Select Add.

Change notifications

To edit notifications:

  1. In Internal notifications, find the event you want to update.

  2. In the Actions column select … > Edit.

  3. Use the checkboxes to add or remove notification recipients.

  4. Select Save.

To delete notifications:

  1. In Internal notifications, find the event you want to remove.

  2. In the Actions column select … > Delete.

  3. Select Delete to confirm.

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