About customer satisfaction (CSAT) surveys
Read about customer satisfaction (CSAT) surveys and how they are used.
Fresh terminology for automation rules and components
An automation ‘rule’ is now a ‘flow', and a ‘component’ is now a 'step’. You may notice some inconsistencies in the documentation while we make this change. Read more about the updates in Automation
Collect customer satisfaction on your team's performance
Want to know how your team is doing? Send customers a quick survey when a request is resolved, then track their ratings and comments in a customer satisfaction report.
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