Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Integrate with Campfire
If you’re a customer who shifted your operations from Opsgenie to Jira Service Management, adding new instances of this integration isn’t possible in Jira Service Management. You can only edit the integrations that originally shifted from Opsgenie.
Campfire was retired by Basecamp in favor of Basecamp 3, but is still available to existing Campfire users. For more information, see this post by Basecamp.
What does Jira Service Management offer Campfire users?
Forward Jira Service Management alerts to Campfire to notify users of alerts. Notifications are sent to any desired Campfire room for any designated Team.
Functionality of the integration
Jira Service Management forwards alert activity (alert is created, acknowledged, closed, etc.) to Campfire.
Edit Campfire integration in Jira Service Management
To edit a Campfire integration in Jira Service Management, complete the following steps:
Go to your team’s operations page.
On the left navigation panel, select Integrations.
Search for your Campfire integration.
Edit the integration settings and rules as necessary.
Configure the integration in Campfire
Follow the instructions in this section if applicable.
Open another window and navigate to Campfire.
Select "My info" in the upper right corner of the page.
6. Under the API authentication token, copy the entire string of characters listed.
7. Navigate back to the Jira Service Management Campfire integration page, and paste the API authentication key into the corresponding "Token" field.
8. Enter the Campfire room ID into the "Rooms" field for which to forward alerts. The room ID is found in the Campfire URL while viewing the desired room. Copy the numbers directly after the /room/. For example, "/room/123"
9. Enter the Campfire subdomain into the "Subdomain" field. The subdomain is found in the Campfire URL, located directly before ".campfirenow.com."
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