Integrate with Coralogix

This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.

What does the integration offer?

Using Jira Service Management's Coralogix integration alerts reported in Coralogix can be forwarded to Jira Service Management. Jira Service Management can then determine the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

How does the integration work?

Coralogix Alerts will send an event to your integration in Jira Service Management when the alert conditions are met. Events from Coralogix will trigger a new alert in the corresponding Jira Service Management.

Set up the integration

Coralogix is an API-based integration. Setting it up involves the following steps:

Add a Coralogix integration in Jira Service Management
Configure the integration in Coralogix

Add a Coralogix integration

Bidirectional integrations aren’t supported in Free and Standard plans. All the other integrations are supported at a team level in Free and Standard; however, for their outgoing part to work, you need to upgrade to a higher plan. To add any integration at a site level through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be either on Premium or Enterprise.

Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.

To add a Coralogix integration in Jira Service Management, complete the following steps:

Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “Coralogix”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the webhook URL.
You will use this URL while configuring the integration in Coralogix later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.

Configure the integration in Coralogix

This assumes that you have a Coralogix account. Read more about Coralogix.

Login to your Coralogix account.
Go to Settings > Integrations and select the ‘+’ sign.
Select ‘Jira Service Management’, add the desired alias (the desired name of your integration), add integration webhook (URL) copied earlier, and select Save.

Payload from Coralogix to Jira Service Management

JSON

{
  "name": "test-coralogix-alert",
  "id": "1a2b3c",
  "description": "This is a test alert",
  "severity": "CRITICAL",
  "application": "test-app",
  "subsystem": "aggregator",
  "timestamp": "1395964442000",
  "text": "test logs",
  "alert_url": "https://test.corlogix.com/alerts/1a2b3c"
}

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