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Integrate with Moxtra

The feature described in this article is currently rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.

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What does the integration offer?

Use the Moxtra integration to forward Jira Service Management alert activity to Moxtra. Users are notified of alerts created, acknowledged, assigned and closed without leaving Moxtra.

How does the integration work?

When an alert is created, closed, acknowledged or assigned in Jira Service Management, Moxtra relevant information are seen in Moxtra.

Set up the integration

Moxtra is a bidirectional integration. Setting it up involves the following steps:

  • Add a Moxtra integration in Jira Service Management

  • Configure the integration in Moxtra

Configure the integration in Moxtra

To configure the integration of Moxtra with Jira Service Management, complete the following steps:

  1. Select Integrations on the left navigation bar.

  2. Search for and select Jira Service Management.

  3. Select Add.

  4. Select an existing Moxtra binder to post Jira Service Management notifications or create one.

  5. Select an event type and enter a description.

  6. Select Create Integration.

  7. Copy the webhook URL generated.
    You will use it while configuring the integration in Jira Service Management.

Add a Moxtra integration

If you're using the Free or Standard plan in Jira Service Management, you can only add this integration from your team’s operations page. To access the feature through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be on Premium or Enterprise plan.

Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.

To add a Moxtra integration in Jira Service Management, complete the following steps:

  1. Go to your team’s operations page.

  2. On the left navigation panel, select Integrations and then Add integration.

  3. Run a search and select “Moxtra”.

  4. On the next screen, enter a name for the integration.

  5. Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.

  6. Select Continue.
    The integration is saved at this point.

  7. Go to Edit settings on the integration configuration page.

  8. Select Authenticate with a Moxtra account.

  9. Paste the URL copied from Moxtra into Moxtra URL.

  10. Select Save.

  11. Select Turn on integration.
    The rules you create for the integration will work only if you turn on the integration.

Additional Help