Your first stop for learning how to get started with Jira Service Management.
What does the integration offer?
Use the integration to forward alert activity to . Users are notified of alerts created, acknowledged, assigned and closed without leaving .
How does the integration work?
When an alert is created, closed, acknowledged or assigned in , relevant information are seen in .
Set up the integration
is a bidirectional integration. Setting it up involves the following steps:
Add a integration in
Configure the integration in
Configure the integration in Moxtra
To configure the integration of with , complete the following steps:
Select Integrations on the left navigation bar.
Search for and select Jira Service Management.
Select an existing Moxtra binder to post notifications or create one.
Select an event type and enter a description.
Select Create Integration.
Copy the webhook URL generated.
You will use it while configuring the integration in .
Add a Moxtra integration
To add a integration in , complete the following steps:
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
The integration is saved at this point.
Go to Edit settings on the integration configuration page.
Select Authenticate with a Moxtra account.
Paste the URL copied from into Moxtra URL.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.