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Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Assign yourself to a customer's request

When customers send requests to your service project, they end up in your queues where you can assign the request to someone.

To assign yourself to a customer’s request:

  1. From your service project, go to Queues.

  2. Find a request with an unassigned Assignee field.

  3. Select the Assignee field of the request.

  4. Click Assign to me.

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