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Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Help customers serve themselves with a knowledge base

Some IT service projects solve common problems without ever seeing a request. A knowledge base can help your customers find answers to their questions without having to raise a request or taking up an agent’s time.

To set up a knowledge base, you’ll need to link spaces from a Confluence site to your service project.

By doing this:

  1. Your customers can find and view relevant articles when they search in the help center. They may find the answers they need without ever having to raise a request.

  2. Your agents can find relevant articles when working on issues. This saves them time hunting down answers or workarounds to common IT requests.

Learn how to set up a knowledge base.

Additional Help