Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Integrate with Wavefront
This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.
What does the integration offer?
Use Jira Service Management's Wavefront Integration to forward Wavefront alerts to Jira Service Management. Jira Service Management acts as a dispatcher for these alerts and determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.
How does the integration work?
When an alert is fired by Wavefront, an alert is created in Jira Service Management automatically through the integration.
When an alert is resolved in Wavefront, the alert will be closed in Jira Service Management automatically through the integration.
Set up the integration
Wavefront is an API-based integration. Setting it up involves the following steps:
Add a Wavefront integration in Jira Service Management
Configure the integration in Wavefront
Add a Wavefront integration
If you're using the Free or Standard plan in Jira Service Management, you can only add this integration from your team’s operations page. To access the feature through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be on Premium or Enterprise plan.
Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.
To add a Wavefront integration in Jira Service Management, complete the following steps:
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “Wavefront”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.Expand the Steps to configure the integration section and copy the API key.
You will use this key while configuring the integration in Wavefront later.Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.
Configure the integration in Wavefront
To configure the integration of Wavefront with Jira Service Management, complete the following steps:
In Wavefront, select Browse > Web Hooks.
Select Create.
Enter a value for Title.
Select "Alert Opened" and "Alert Resolved" for Triggers.
Paste the API URL copied previously into URL.
Select "application/json" for Content Type.
Enter a value for Web Hook POST Body Template or select Default Template.
Enter a value for Description.
Select Save.
Sample payload sent from Wavefront
JSON
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
{
"alertId": "1471312865666",
"notificationId": "ae63a700-9e0b-4c13-816b-5caa3acf4f63",
"reason": "ALERT_OPENED",
"name": "Example Alert",
"severity": "INFO",
"severitySmoke": false,
"severityInfo": true,
"severityWarn": false,
"severitySevere": false,
"condition": "mmax(5m, ts(~sample.requests.latency, env=production)) > 100",
"url": "https://try.wavefront.com/u/pSNB7gHXPn",
"createdTime": "08/16/2016 02:01:05 +0000",
"startedTime": "08/16/2016 10:05:21 +0000",
"sinceTime": "08/16/2016 10:03:21 +0000",
"endedTime": "",
"snoozedUntilTime": "",
"subject": "[INFO] OPENED: Example Alert",
"hostsFailingMessage": "app-6 (~sample.requests.latency) [env=production][az=us-west-2]\napp-7 (~sample.requests.latency) [env=production][az=us-west-2]\napp-9 (~sample.requests.latency) [env=production][az=us-west-2]\napp-20 (~sample.requests.latency) [env=production][az=us-west-2]\napp-10 (~sample.requests.latency) [env=production][az=us-west-2]\napp-15 (~sample.requests.latency) [env=production][az=us-west-2]\napp-14 (~sample.requests.latency) [env=production][az=us-west-2]\napp-13 (~sample.requests.latency) [env=production][az=us-west-2]\napp-11 (~sample.requests.latency) [env=production][az=us-west-2]\napp-12 (~sample.requests.latency) [env=production][az=us-west-2]\napp-19 (~sample.requests.latency) [env=production][az=us-west-2]\napp-8 (~sample.requests.latency) [env=production][az=us-west-2]\napp-17 (~sample.requests.latency) [env=production][az=us-west-2]\napp-18 (~sample.requests.latency) [env=production][az=us-west-2]\napp-16 (~sample.requests.latency) [env=production][az=us-west-2]",
"errorMessage": "",
"additionalInformation": "",
"failingSources": [
"app-6",
"app-7",
"app-9",
"app-20",
"app-10",
"app-15",
"app-14",
"app-13",
"app-11",
"app-12",
"app-19",
"app-8",
"app-17",
"app-18",
"app-16"
],
"inMaintenanceSources": [],
"newlyFailingSources": [
"app-17",
"app-7",
"app-19",
"app-13",
"app-20",
"app-15",
"app-6",
"app-11",
"app-16",
"app-18",
"app-8",
"app-9",
"app-14",
"app-12",
"app-10"
],
"recoveredSources": [],
"failingSeries": [
[
"app-6",
"~sample.requests.latency",
[
"env=production",
"az=us-west-2"
]
],
[
"app-7",
"~sample.requests.latency",
[
"env=production",
"az=us-west-2"
]
],
[
"app-9",
"~sample.requests.latency",
[
"env=production",
"az=us-west-2"
]
],
[
"app-20",
"~sample.requests.latency",
[
"env=production",
"az=us-west-2"
]
],
[
"app-10",
"~sample.requests.latency",
[
"env=production",
"az=us-west-2"
]
],
[
"app-15",
"~sample.requests.latency",
[
"env=production",
"az=us-west-2"
]
],
[
"app-14",
"~sample.requests.latency",
[
"env=production",
"az=us-west-2"
]
],
[
"app-13",
"~sample.requests.latency",
[
"env=production",
"az=us-west-2"
]
],
[
"app-11",
"~sample.requests.latency",
[
"env=production",
"az=us-west-2"
]
],
[
"app-12",
"~sample.requests.latency",
[
"env=production",
"az=us-west-2"
]
],
[
"app-19",
"~sample.requests.latency",
[
"env=production",
"az=us-west-2"
]
],
[
"app-8",
"~sample.requests.latency",
[
"env=production",
"az=us-west-2"
]
],
[
"app-17",
"~sample.requests.latency",
[
"env=production",
"az=us-west-2"
]
],
[
"app-18",
"~sample.requests.latency",
[
"env=production",
"az=us-west-2"
]
],
[
"app-16",
"~sample.requests.latency",
[
"env=production",
"az=us-west-2"
]
]
],
"inMaintenanceSeries": [],
"newlyFailingSeries": [
[
"app-17",
"~sample.requests.latency",
[
"env=production",
"az=us-west-2"
]
],
[
"app-7",
"~sample.requests.latency",
[
"env=production",
"az=us-west-2"
]
],
[
"app-19",
"~sample.requests.latency",
[
"env=production",
"az=us-west-2"
]
],
[
"app-13",
"~sample.requests.latency",
[
"env=production",
"az=us-west-2"
]
],
[
"app-20",
"~sample.requests.latency",
[
"env=production",
"az=us-west-2"
]
],
[
"app-15",
"~sample.requests.latency",
[
"env=production",
"az=us-west-2"
]
],
[
"app-6",
"~sample.requests.latency",
[
"env=production",
"az=us-west-2"
]
],
[
"app-11",
"~sample.requests.latency",
[
"env=production",
"az=us-west-2"
]
],
[
"app-16",
"~sample.requests.latency",
[
"env=production",
"az=us-west-2"
]
],
[
"app-18",
"~sample.requests.latency",
[
"env=production",
"az=us-west-2"
]
],
[
"app-8",
"~sample.requests.latency",
[
"env=production",
"az=us-west-2"
]
],
[
"app-9",
"~sample.requests.latency",
[
"env=production",
"az=us-west-2"
]
],
[
"app-14",
"~sample.requests.latency",
[
"env=production",
"az=us-west-2"
]
],
[
"app-12",
"~sample.requests.latency",
[
"env=production",
"az=us-west-2"
]
],
[
"app-10",
"~sample.requests.latency",
[
"env=production",
"az=us-west-2"
]
]
],
"recoveredSeries": []
}Was this helpful?