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Integrate with Wavefront

The feature described in this article is currently rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.

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What does the integration offer?

Use Jira Service Management's Wavefront Integration to forward Wavefront alerts to Jira Service Management. Jira Service Management acts as a dispatcher for these alerts and determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

How does the integration work?

  • When an alert is fired by Wavefront, an alert is created in Jira Service Management automatically through the integration.

  • When an alert is resolved in Wavefront, the alert will be closed in Jira Service Management automatically through the integration.

Set up the integration

Wavefront is an API-based integration. Setting it up involves the following steps:

  • Add a Wavefront integration in Jira Service Management

  • Configure the integration in Wavefront

Add a Wavefront integration

If you're using the Free or Standard plan in Jira Service Management, you can only add this integration from your team’s operations page. To access the feature through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be on Premium or Enterprise plan.

Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.

To add a Wavefront integration in Jira Service Management, complete the following steps:

  1. Go to your team’s operations page.

  2. On the left navigation panel, select Integrations and then Add integration.

  3. Run a search and select “Wavefront”.

  4. On the next screen, enter a name for the integration.

  5. Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.

  6. Select Continue.
    The integration is saved at this point.

  7. Expand the Steps to configure the integration section and copy the API key.
    You will use this key while configuring the integration in Wavefront later.

  8. Select Turn on integration.
    The rules you create for the integration will work only if you turn on the integration.

Configure the integration in Wavefront

To configure the integration of Wavefront with Jira Service Management, complete the following steps:

  1. In Wavefront, select Browse > Web Hooks.

  2. Select Create.

  3. Enter a value for Title.

  4. Select "Alert Opened" and "Alert Resolved" for Triggers.

  5. Paste the API URL copied previously into URL.

  6. Select "application/json" for Content Type.

  7. Enter a value for Web Hook POST Body Template or select Default Template.

  8. Enter a value for Description.

  9. Select Save.

Sample payload sent from Wavefront

JSON

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290 291 292 293 294 295 296 297 298 299 300 301 302 303 304 { "alertId": "1471312865666", "notificationId": "ae63a700-9e0b-4c13-816b-5caa3acf4f63", "reason": "ALERT_OPENED", "name": "Example Alert", "severity": "INFO", "severitySmoke": false, "severityInfo": true, "severityWarn": false, "severitySevere": false, "condition": "mmax(5m, ts(~sample.requests.latency, env=production)) > 100", "url": "https://try.wavefront.com/u/pSNB7gHXPn", "createdTime": "08/16/2016 02:01:05 +0000", "startedTime": "08/16/2016 10:05:21 +0000", "sinceTime": "08/16/2016 10:03:21 +0000", "endedTime": "", "snoozedUntilTime": "", "subject": "[INFO] OPENED: Example Alert", "hostsFailingMessage": "app-6 (~sample.requests.latency) [env=production][az=us-west-2]\napp-7 (~sample.requests.latency) [env=production][az=us-west-2]\napp-9 (~sample.requests.latency) [env=production][az=us-west-2]\napp-20 (~sample.requests.latency) [env=production][az=us-west-2]\napp-10 (~sample.requests.latency) [env=production][az=us-west-2]\napp-15 (~sample.requests.latency) [env=production][az=us-west-2]\napp-14 (~sample.requests.latency) [env=production][az=us-west-2]\napp-13 (~sample.requests.latency) [env=production][az=us-west-2]\napp-11 (~sample.requests.latency) [env=production][az=us-west-2]\napp-12 (~sample.requests.latency) [env=production][az=us-west-2]\napp-19 (~sample.requests.latency) [env=production][az=us-west-2]\napp-8 (~sample.requests.latency) [env=production][az=us-west-2]\napp-17 (~sample.requests.latency) [env=production][az=us-west-2]\napp-18 (~sample.requests.latency) [env=production][az=us-west-2]\napp-16 (~sample.requests.latency) [env=production][az=us-west-2]", "errorMessage": "", "additionalInformation": "", "failingSources": [ "app-6", "app-7", "app-9", "app-20", "app-10", "app-15", "app-14", "app-13", "app-11", "app-12", "app-19", "app-8", "app-17", "app-18", "app-16" ], "inMaintenanceSources": [], "newlyFailingSources": [ "app-17", "app-7", "app-19", "app-13", "app-20", "app-15", "app-6", "app-11", "app-16", "app-18", "app-8", "app-9", "app-14", "app-12", "app-10" ], "recoveredSources": [], "failingSeries": [ [ "app-6", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-7", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-9", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-20", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-10", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-15", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-14", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-13", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-11", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-12", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-19", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-8", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-17", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-18", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-16", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ] ], "inMaintenanceSeries": [], "newlyFailingSeries": [ [ "app-17", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-7", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-19", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-13", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-20", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-15", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-6", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-11", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-16", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-18", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-8", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-9", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-14", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-12", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ], [ "app-10", "~sample.requests.latency", [ "env=production", "az=us-west-2" ] ] ], "recoveredSeries": [] }

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