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Launch your team operations

This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.

Jira Service Management’s alerting features are configured and managed through a team’s operations. However, not every team needs to manage their IT operations. Because of that a product admin or a team member needs to manually launch alerting features to get started with IT operations management. Read more about operations.

To launch your team’s operations:

  1. From your top navigation, go to Teams.

  2. Select your team and scroll down to Operations

  3. Select Get started.

  4. Read through the instructions and select Next.

  5. Review team members and assign admins to manage operations configurations. Non-admin team members won’t be able to manage on-call schedules, set integrations and perform other admin activities but they can still view the detail of their operations. When done, select Next.

  6. If you have team members who don’t have access to Jira Service Management select them from the list, and select Confirm. Otherwise, select Skip this.

  7. Done! Now you have access to all alerting features and we’ll redirect you to your team’s operations dashboard. You can visit your team’s operations from your team detail.

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