Get started with Jira Service Management for agents
Learn how to succeed in your role as a service project agent.
You can update your customer on the progress you’ve made on their request by adding a comment.
To add a comment to a request:
From your service project, go to Queues.
In the sidebar, select Assigned to me.
Select a request to add a comment to.
Select Reply to customer.
Enter your comment and press Save.
Was this helpful?