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Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Update your customer on your progress

You can update your customer on the progress you’ve made on their request by adding a comment.

To add a comment to a request:

  1. From your service project, go to Queues.

  2. In the sidebar, select Assigned to me.

  3. Select a request to add a comment to.

  4. Select Reply to customer.

  5. Enter your comment and press Save.

Additional Help