Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Jira Automation docs have moved
All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.
Update your customer on your progress
You can update your customer on the progress you’ve made on their request by adding a comment.
To add a comment to a request:
From your service project, go to Queues.
In the sidebar, select Assigned to me.
Select a request to add a comment to.
Select Reply to customer.
Enter your comment and press Save.
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