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Integrate with Uptime Cloud Monitor

This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.

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What does the integration offer?

Use Jira Service Management's Uptime Cloud Monitor Integration Integration to forward Uptime Cloud Monitor Integration alerts to Jira Service Management. Jira Service Management acts as a dispatcher for these alerts and determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

How does the integration work?

  • When an alert is activated on Uptime Cloud Monitor Integration, an alert is created in Jira Service Management automatically through the integration.

  • When an alert is cleared on Uptime Cloud Monitor Integration, the alert is closed in Jira Service Management.

Set up the integration

Uptime Cloud Monitor is an API integration. Setting it up involves the following steps:

  • Add an Uptime Cloud Monitor integration in Jira Service Management

  • Configure the integration in Uptime Cloud Monitor

Add an Uptime Cloud Monitor integration

Bidirectional integrations aren’t supported in Free and Standard plans. All the other integrations are supported at a team level in Free and Standard; however, for their outgoing part to work, you need to upgrade to a higher plan. To add any integration at a site level through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be either on Premium or Enterprise.

Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.

To add an Uptime Cloud Monitor integration in Jira Service Management, complete the following steps:

  1. Go to your team’s operations page.

  2. On the left navigation panel, select Integrations and then Add integration.

  3. Run a search and select “Uptime Cloud Monitor”.

  4. On the next screen, enter a name for the integration.

  5. Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.

  6. Select Continue.
    The integration is saved at this point.

  7. Expand the Steps to configure the integration section and copy the API key.
    You will use this key while configuring the integration in Uptime Cloud Monitor later.

  8. Select Turn on integration.
    The rules you create for the integration will work only if you turn on the integration.

Configure the integration in Uptime Cloud Monitor

To configure the integration of Uptime Cloud Monitor with Jira Service Management, complete the following steps:

  1. Go to Settings > Notification Settings.

  2. Under Destinations, select Opsgenie.

  3. Paste the API key into the field next to it.

  4. Depending on the instance you’re using, fill in the Domain section.

  5. Select Add and then Save.

Sample payload


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 { "alertid": 7236982, "create_time": "2014-02-05T13:03:52Z", "clear_time": null, "alert_text": "ogAPI Get 34: opsgenieDescription (Probe Health (min) 99.0% > 1.0%)", "tags": [ "API", "OPS" ], "kind": "active", "alert_source": "probe", "details": [ "description", "Additional Information", { "label": "ogAPI Get 34", "description": "ogAPI Get 34", "destination": "http://ec2-54x.us-west-2.compute.amazonaws.com:9000/v1/json/alert?customerKey=18sssssxxxxx-8877-6f3xxxxx332e&id=7fd13a5fxxxxxxx9-ca298a7af8c5", "frequency": "15", "type": "GET" } ] }


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