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Navigate the alerts list

The feature described in this article is currently rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.

The alerts list is not just a simple list displaying your alerts; it empowers you with a range of actions and options to streamline your alert management process.

Let's explore the capabilities of this page.

Searching and filtering

By default, alerts are listed with the most recent alert on top, including its creation date, status, and action options. If available, you can also view tags, responders, and assignees for each alert. Immediate actions such as acknowledging, closing, or snoozing an alert can be performed directly from the list. Additionally, you can easily filter alerts based on specific attributes, enabling you to focus on the alerts that matter most to you.

The built-in features allow you to filter alerts and find what you're looking for. If you need more advanced search capabilities, you can switch to the advanced search mode, where you can create your own syntax for more detailed searching.

Default filters

The left sidebar on the Alerts listing page offers quick built-in searches, allowing you to easily filter and display specific sets of alerts. You can choose to see all alerts, or list by open alerts, closed alerts, unacknowledged alerts, or alerts that haven't been viewed yet.

My alerts

Use this button to quickly filter the alerts that are visible to you.

Saved searches

You can create your own custom saved searches based on specific alert attributes. By saving your search criteria, such as by tags or assigned teams, you can quickly access the filtered results. You can also view other searches saved by other team members, if they chose to share.

Starred searches

Star a saved search to add them to the Starred searches section. This section appears once you star a saved search. There can only be one starred search at a time. However you can always change your starred search.

View options

Use the List view and Detail view options to explore alternative ways to visualize and organize your alerts. You can also utilize Sorting options to list alerts by their creation date or last duplication date. Furthermore, in List view mode, you can personalize your viewing experience by selecting the Cozy view or Lite view for the alerts list table.

Actions

Actions such as acknowledging, closing, snoozing, or assigning responders can be performed directly from the listing page, eliminating the need to navigate to the alert details page. Read more about alert actions.

Bulk actions

Efficiency is key, especially when dealing with a high volume of alerts. In such situations you can perform bulk actions on multiple alerts simultaneously. Whether you need to acknowledge, close, or execute other available actions, you can select multiple alerts and apply the action to save you time and effort.

Actions under the More () menu

Create alert

This allows you to manually create an alert, with Jira Service Management’s default API. This option is great for trying out the alerting functionality and understanding the notification flows.

Ack all - Close all

The "Ack All" and "Close All" buttons under the more menu (…), allow you to acknowledge or close all the alerts that are visible to you without you needing to select the alerts. However, these buttons perform the acknowledge and close action up to 1000 alerts at a time and only applies to the alerts that are visible to you. Acknowledging all open alerts assigns ownership and initiates the acknowledgment process, while closing all open alerts streamlines the resolution process.

Export to CSV

This option sends the alert list to your email.

Linking alerts to an incident

In cases where an alert may be indicative of a major problem requiring different management, you can escalate the alert to an incident. This can be done by creating a new incident directly from the alerts list or linking the alert to an existing incident. Read more about creating incidents from alerts.

 

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