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Integrate with Graylog Plugin

This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.

Graylog Plugin Logo

The Graylog (Plugin) integration works with Graylog version 2 and earlier only. If you’re using a newer version, use the Graylog integration. Read how to integrate Jira Service Management with Graylog v3 and above.


What does the integration offer?

Jira Service Management has a specific alert plugin for Graylog. Use this plugin for Graylog to send stream alerts to Jira Service Management with detailed information. Jira Service Management acts as a dispatcher for Graylog alerts, determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

How does the integration work?

When an alert is created in Graylog, an alert is also created in Jira Service Management automatically through the integration.

Install the plugin

  1. Download the appropriate version of the plugin according to your Graylog version.

  2. Copy the .jar file into your plugins folder. Read how to copy the .jar file.

  3. Restart the graylog-server.

Set up the integration

Graylog Plugin is an API integration. Setting it up involves the following steps:

  • Add a Graylog Plugin integration in Jira Service Management

  • Configure the integration in Graylog

Add a Graylog Plugin integration

Bidirectional integrations aren’t supported in Free and Standard plans. All the other integrations are supported at a team level in Free and Standard; however, for their outgoing part to work, you need to upgrade to a higher plan. To add any integration at a site level through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be either on Premium or Enterprise.

Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.

To add a Graylog Plugin integration in Jira Service Management:

  1. Go to Settings > Integrations.

  2. Select Add integration.

  3. Run a search and select “Graylog”.

  4. On the next screen, select Graylog (Plugin) for the integration variant.

  5. Enter a name for the integration.

  6. Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.

  7. Select Continue.
    The integration is saved at this point.

  8. Expand the Steps to configure the integration section and copy the API key.
    You will use this key while configuring the integration in Graylog later.

  9. Select Turn on integration.
    The rules you create for the integration will work only if you turn on the integration.

Configure the integration in Graylog

  1. In Graylog, go to Alerts and select Manage Notifications.

  2. Select Add new notification.

  3. Under Notification Type, select Legacy alarm callbacks.

  4. Then, select Legacy OpsGenie alarm callback under Choose Legacy Notification.

  5. Select Add alert notification and select Save.

  6. Paste the API URL copied previously into the JSM API Url field and the API key copied previously into the JSM API Key field. You can also add Priority, Teams, and Tags.

  7. Select Save.


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