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Add announcements to your portal or help center

Adding portal or help center announcements are helpful if you want to inform all your customers at once about important news or ongoing problems

For example, you can let your customers know about a system-wide outage before they raise a request about it.

Add an announcement to your portal

Adding an announcement to the portal displays a message at the top of your portal to those with access to your service project.

Project administrators can add announcements to the portal or they can also allow agents to do so.

To add announcements to the portal:

  1. From your service project sidebar, select Channels.

  2. Hover over Help center and select Open.

  3. Select the service project you want to add an announcement to.

  4. Select Customize on the right.

  5. Select Manage portal announcements.

  6. Enter the announcement title and message.

  7. Select Save changes.

Learn more about the permissions that control whether agents can add portal announcements themselves.

Add an announcement to your help center

Adding an announcement to the help center displays a message at the top your Jira Service Management site’s help center.

You need to be a Jira administrator to add announcements to the help center.

To add announcements to the help center:

  1. Go to Settings () > Products > Jira Service Management > Configuration.

  2. Under Customize your help center, select Manage look and feel, announcements and login messages.

  3. From the customization panel that opens up, select Manage announcements.

  4. Make changes and select Save changes.

You can also choose to allow agents to add announcements themselves. Learn more about giving agents permission to add announcements in the help center.

Additional Help