Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.
Become an agent for your service project
Learn how to become a service project agent – join your team and explore.
Learn the tools to work on customer requests
Learn more about which tools you need to work on customer requests
Dive into the issue view of a customer request
Want to see who is involved in an issue, transition an issue through a workflow, or close an issue?
See how customers send requests to your service project
Learn how customers send requests to your service project
Use your knowledge base to help customers self-service
Write and share articles from your knowledge base to help customers find answers on their own.