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Add a new custom field to a service project

By default, requests are automatically configured with multiple fields (e.g. Assignee, Reporter, Request type, and more). You can also add custom fields, which allows information that’s helpful to your team to be added to requests.

You need to be a Jira administrator to create a new custom field.

Add a new custom field

You may want to create new custom fields to capture extra information from your customers, like account numbers, invoice numbers, the reason for the request, customer location, or anything else that might help your agents.

To add a new custom field:

  1. Go to Settings () > Issues.

  2. From the navigation on the left, select Custom fields.

  3. Select Create custom field in the top-right corner.

  4. Select All, and then the custom field type you’d like to create. Select Next.

  5. Name your field, and add a description if desired.

  6. If required, configure any further settings for the new custom field.

  7. Select Create. You’ll be taken to the Screens page.

  8. Check the box next to <yourprojectkey> Jira Service Desk Screen, and any other screens where you want this field to appear. Learn more about screens.

  9. Select Update.

Add a new custom field for approvals

By default, your service project comes with an Approvers field for adding individual approvers, and an Approver groups field for adding groups of approvers. You might create more custom fields if your workflow has more than one approval step, or if you want the field to have a different name in the issue view. Learn more about approvals.

To add a new custom field for approvals:

  1. Go to Settings () > Issues.

  2. Select Custom fields > Create custom field.

  3. Select Advanced.

    1. To add individual approvers, select User Picker (multiple users).

    2. To add groups of approvers, select Group Picker (multiple groups).

  4. Select Next.

  5. Name your field, and add a description if desired.

  6. Select Create. You’ll be taken to the Screens page.

  7. Check the box next to <yourprojectkey> Jira Service Desk Screen and any other screens where you want this field to appear. Learn more about screens.

  8. Select Update.


This page is for company-managed projects

If the lower-left of your service project sidebar says you're in a team-managed project, check out these team-managed project articles instead.

Learn more about the difference between company-managed and team-managed projects.

 

 

Last modified on Jul 30, 2021
Cached at 8:42 AM on Aug 5, 2021 |

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