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Add a new custom field to a project

Requests are automatically configured with multiple fields (e.g. Assignee, Reporter, Request type, and more). Custom fields allow information specific to your team’s needs to be added to requests.

Examples

  • By default, your service project includes an Approvers field from which people can select approvers. You might create more custom fields if your workflow has more than one approval step, or if you want the approvers field to have a different name in the issue view.

  • You may want to create other custom fields to capture extra information from your customers, like account numbers, invoice numbers, the reason for the request, customer location, or anything else that might help your agents.

You need to be a Jira administrator to create a new custom field.

To add a new custom field:

  1. Go to Settings () > Issues.

  2. Select Custom fields > Create custom field.

  3. Select All > the custom field type you’d like to create > Next.

  4. Name your field, then select Create. The Screens page displays.

  5. Check the box next to <yourprojectkey> Jira Service Project Screen.

  6. Select Update.

To add a new custom field for approvals:

  1. Go to Settings () > Issues.

  2. Select Custom fields > Create custom field.

  3. Select Advanced > User Picker (multiple users) > Next.

  4. Name your field, then select Create. The Screens page displays.

  5. Check the box next to <yourprojectkey> Jira Service Project Screen.

  6. Select Update.

The new field is added to your project.


Are you on the right help page?

If the image in the lower-left of your service project sidebar states you're in a next-gen project, check out these next-gen project articles instead.

Learn more about the difference between classic and next-gen projects.

 

Last modified on Nov 9, 2020
Cached at 8:50 PM on Nov 29, 2020 |

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