Your first stop for learning how to get started with Jira Service Management.
What does the integration offer?
provides an outgoing integration with OnDemand. When a new alert is created in , a corresponding OnDemand incident is automatically created, containing detailed information about the alert. provides rich notifications with on-call rotations, scheduling features, and alert escalations to ensure the best incident management for OnDemand customers.
How does the integration work?
When an incident is created in OnDemand, it creates an alert in .
When an incident is closed in OnDemand, the related alert is closed in automatically.
If any resolution is given while closing the incident in OnDemand, the resolution is added as a note to the alert.
If Create BMC Incident operations for Jira Service Management alerts is enabled, actions for BMC Remedy will be executed in OnDemand when the chosen action is executed in for alerts which have a source other than the OnDemand integration.
Set up the integration
OnDemand is an outgoing integration. Setting it up involves the following steps:
Add a OnDemand integration in
Configure the integration in OnDemand
Add a BMC Remedy OnDemand integration
To add a OnDemand integration in , complete the following steps:
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “ OnDemand”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
The integration is saved at this point.
Go to Edit settings on the integration configuration page.
Select Authenticate with a BMC Remedy OnDemand account.
Paste the values for the following fields:
Server URL with port: The URL copied from OnDemand
Save the changes.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.
The integration uses HPD:IncidentInterface_Create form in OnDemand for incident operations.