Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Jira Automation docs have moved
All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.
Close a request when you finish helping a customer
When you finish helping a customer, you can close the request to mark it as complete.
To close a request:
From your service project, go to Queues.
Select the request you want to resolve.
Select the Status menu (the blue drop-down button) and transition it to Resolved.
Was this helpful?