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Close a request when you finish helping a customer

When you finish helping a customer, you can close the request to mark it as complete.

To close a request:

  1. From your service project, go to Queues.

  2. Select the request you want to resolve.

  3. Select the Status and transition it to Resolved.

Transition a ticket to done
Last modified on Nov 9, 2020
Cached at 11:08 PM on Feb 26, 2021 |

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