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Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Close a request when you finish helping a customer

When you finish helping a customer, you can close the request to mark it as complete.

To close a request:

  1. From your service project, go to Queues.

  2. Select the request you want to resolve.

  3. Select the Status menu (the blue drop-down button) and transition it to Resolved.

 

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