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Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

What is a knowledge base?

A knowledge base stores helpful articles, such as how-tos and frequently asked questions (FAQs) that your team and customers can reference. Here are some ways a knowledge base can help your team:

  • Customers can help themselves by searching for articles in the help center

  • Agents can solve requests faster by sharing articles with customers or referencing articles while they work

  • If a request contains useful information, agents can quickly create a new article from it.

Additional Help