Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Jira Automation docs have moved
All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.
What is a knowledge base?
A knowledge base stores helpful articles, such as how-tos and frequently asked questions (FAQs) that your team and customers can reference. Here are some ways a knowledge base can help your team:
Customers can help themselves by searching for articles in the help center
Agents can solve requests faster by sharing articles with customers or referencing articles while they work
If a request contains useful information, agents can quickly create a new article from it.
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