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Create a custom automation rule

To create a custom automation rule:

  1. From your service project sidebar, select Project settings () > Automation.

  2. Select Add rule.

  3. Select Custom rule from the list and then select Continue. The rule configuration screen appears.

  4. Configure your rule by selecting and defining the fields under the sections When this happens..., If these match..., and Then do this... fields.

  5. You can add an optional Otherwise, if these match... set of conditions and associated actions (Then do this...) by selecting Add Branch. See the table below for the available options.

  6. Select Save and you're all set.

You can have up to 30 automation rules. Each rule can have up to 30 branches.

Learn how to use advanced search with Jira Query Language (JQL).

Learn how to use when, if and then statements.

Are you on the right help page?

If the image in the lower-left of your service project sidebar states you're in a next-gen project, check out these next-gen project articles instead.

Learn more about the difference between classic and next-gen projects.

Last modified on Mar 17, 2020
Cached at 6:30 AM on Mar 1, 2021 |

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