Create a custom automation flow
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This article is relevant to Legacy automation in service spaces created before August 30, 2021. If you don’t see Legacy automation in your service space, check out these Automation articles.
To create a custom automation flow:
From your service space, select Space settings, then Automation, then Legacy automation.
Select Add flow.
Select Custom flow from the list and then select Continue. The flow configuration screen appears.
Configure your flow by selecting and defining the fields under the sections When this happens..., If these match..., and Then do this... fields.
You can add an optional Otherwise, if these match... set of conditions and associated actions (Then do this...) by selecting Add Branch. See the table below for the available options.
Select Save and you're all set.
You can have up to 30 automation flows. Each flow can have up to 30 branches.
Learn how to use advanced search with Jira Query Language (JQL).
Learn how to use when, if and then statements.
This page applies to company-managed spaces only.
Read about the difference between company-managed and team-managed spaces.
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