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Edit the home page layout in your help center

You can set up your help center’s home page to help customers find the most relevant help resources faster, check out your most important and business-critical portals, and to view recently used request forms.

There are a few ways in which you can group and manage the content that appears in your help center.


A topic lets you group request forms, knowledge base articles, and external resources from across portals. You can create topics in your help center to match your customers' needs, to help them find what they need faster, and improve self-service. Learn how to create and manage topics in your help center.


A portal is your service project’s customer-facing site. Customers send and track requests through the portal, and also read knowledge base articles to self-serve. Portals are created automatically when you create a service project. They also show up in the help center as soon as they’re created.

You can help customers self-serve by featuring relevant portals prominently on the help center’s home page. This is especially useful to promote portals that are business-critical or are commonly-used by customers. Learn how to feature portals in the help center.

Project admins can set up, customize and group content in the portals they administer. Learn more about grouping content in your portal.

Recently used request forms

Request forms that are used most frequently by your customers are also shown in your help center’s home page. This is automatically populated based on their usage and cannot be edited or reordered currently.

Edit the home page layout of your help center

Editing the home page layout of your help center lets you gain control over how help content is displayed to your customer.

You need to be a Jira administrator to edit the home page layout in your help center.

To edit the home page layout:

  1. Go to Settings () > Products > Jira Service Management > Configuration.

  2. Under Customize your help center, select Edit the layout of your help center.

  3. Once you’re in the Edit home page layout page, make necessary changes to the layout. You can create and manage topics, and feature and sort portals from here.

  4. Select Publish layout to make the changes you made show up on the help center.

    • You can also discard the changes you made and revert to the last published version of the home page layout by selecting Cancel.

Additional Help