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Edit the home page layout in your help center

Editing the home page layout of your help center lets you gain control over how your service projects are displayed to your customer. You can set up your home page to help customers find the most relevant portals faster, and promote your most important and business-critical service projects.

You need to be a Jira administrator to edit the home page layout in your help center.

To edit the home page layout:

  1. Go to Settings () > Products > Jira Service Management > Configuration.

  2. Under Customize your help center, select Edit the layout of your help center.

  3. Once you’re in the Edit home page layout page, select the star icon on your service project to feature it in your home page. You can also reorder your service projects in the featured section using drag and drop. Learn more about featuring service projects in the help center.

  4. You can sort your remaining service projects by popularity or name.

    • When sorted by popularity, service projects are displayed from most popular to least popular. Popularity is calculated as the average daily requests created in a service project in the last 90 days.

    • When sorted by name, service projects are displayed in the ascending order of their names.

  5. Select Publish layout to make the changes you made show up on the help center.

    • You can also discard the changes you made by selecting Cancel or revert to the last published version of the home page layout by selecting Reset.

Once you publish the layout, featured service projects will be shown at the top of the home page, followed by the remaining service projects sorted based on your choice. New service projects that are added to your Jira Service Management site will be automatically sorted based on your selection in the Edit home page layout page.

Your customers will only see service projects they have the permission to view. Learn more about managing customer permissions.

Last modified on Jul 19, 2021
Cached at 3:49 PM on Dec 5, 2021 |

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