Set up chat in Slack

You must be a project admin to set up chat.

Set up chat in your service project

To set up chat in your service project:

1. From your service project sidebar, select Channels, then Chat, then Configure.

2. Select Install Atlassian Assist.

3. Select the Slack workspace you want to connect your Jira site to then select Allow. If another service project on your Jira site is connected to Slack, you must connect to the same workspace.

4. Select the request types you want to use in Slack, then select Add.

5. After selecting your request types, you need to set up your channels in Slack. Select Send message to send yourself instructions in Slack.

Set up your channels in Slack

Agent channel

An agent channel is a private channel within your Slack workspace where agents can assign, edit, and respond to requests.

To set up an agent channel:

1. In Slack, create a new private channel.

2. Add Assist to the channel:

   1. Type /add as a message in the channel.

   2. Select Add apps to this channel.

   3. Search for Assist.

   4. Select Add.

3. Invite agents to the channel (type /invite).

Request channels

A request channel is where people can ask your team for help.

To set up a request channel:

1. In Slack, create a new channel.

2. Add Assist to the channel:

   1. Type /add as a message in the channel.

   2. Select Add apps to this channel.

   3. Search for Assist.

   4. Select Add.