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Set up chat in Slack

Chat allows you to connect your service project with Slack so you can turn Slack messages into issues and work on issues without leaving Slack. Learn more about chat.

You must be a project admin to set up chat.

Set up chat in your service project

A Jira site can only connect to one Slack workspace.

To set up chat in your service project:

  1. From the navigation on the left, select Channels > Chat > Configure.

  2. Select Install Atlassian Assist.

  3. Select the Slack workspace you want to connect your Jira site to then select Allow. If another service project on your Jira site is connected to Slack, you must connect to the same workspace.

  4. Select the request types you want to use in Slack then select Add.

  5. After selecting your request types, you will be prompted to set up your request channels in Slack. Select Send message to send yourself instructions in Slack.

Some request type fields are not supported and will not be shown on the request form. If you have a required field in a request type that is not supported in Slack, the request type cannot be used. If you want to use the request type without the unsupported field, you must make sure it is not a required field.

Set up your channels in Slack

Triage channel

A triage channel is a private channel within your Slack workspace where agents can assign, edit and respond to requests.

To set up a triage channel:

  1. In Slack, create a new private channel.

  2. Add Assist to the channel:

    1. Type /add as a message in the channel.

    2. Select Add apps to this channel.

    3. Search for Assist.

    4. Select Add.

  3. Invite agents to the channel (type /invite).

Request channels

A request channel is where people can ask your team for help.

To set up a request channel:

  1. In Slack, create a new channel.

  2. Add Assist to the channel:

    1. Type /add as a message in the channel.

    2. Select Add apps to this channel.

    3. Search for Assist.

    4. Select Add.

 

Additional Help