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What is a service project?

In Jira Service Management, you can create service projects that provide help to customers. You can create multiple service projects to give each service team in your organization their own service project. For example, you might have a general service, a customer service, a Finance, a HR, Facilities, IT or Legal service project.

With a service project, you can easily receive, track, manage, and resolve requests from your team’s customers. Customers can send requests by email, a customizable help center, and an embeddable widget. Service project makes it easier to categorize service requests, incidents, problems, and changes by organizing and prioritizing these requests in a single place, and keeps your team on track with goals (or service level agreements).

Customers can access every service project that you’ve given them permission to from the help center—an online place for them to request help.

Before you create a service project, you choose a project template for it. After you sign up for Jira Service Management, you’re asked to choose a template for your first service project. Depending on your organization’s needs, we start your service project with reports, request types and other tools. Don’t worry, this doesn’t limit you in any way; you can always configure your project later.

Learn the differences between company-managed and team-managed service projects.

Learn how to create a team-managed service project.


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