Best practices for IT teams using Jira Service Management
Jira Service Management is based on the IT Infrastructure Library (ITIL) practices.
We're updating our terminology in Jira
'Issue' is changing to 'work item'. You might notice some inconsistencies while this big change takes place.
Best practices for teams using Jira Service Management
Best practices for change management
Information Technology Infrastructure Library (ITIL) compliant change management workflow
Best practices for incident management
Information Technology Infrastructure Library (ITIL) compliant incident management workflow
Best practices for automatically prioritizing requests
Automatically prioritize requests in your Jira Service Management.
Best practices for problem management
Information Technology Infrastructure Library (ITIL) problem management process
Managing service requests in your IT service project
Service project workflows for service requests can be customized to meet your IT team's needs.
Collaborating with teams in other Jira products
Learn how to enable collaboration between teams and Jira products.
Working on bug reports with Jira teams
See how to set things up so that customers can easily report bugs and your agents can help resolve bug reports.
Best practices for serving external customers
Create a customer service project, get the right info from customers, and help them help themselves.
Best practices for managing escalations
Find out how to best design your workflow and processes in ways that work for your team.