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Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Define approvers for a request type

If you know who should be able to approve all issues for a specific request type, you can choose them in advance so that you don’t have to manually enter them each time.

You must be a Jira administrator to define approvers for a request type.

Define approvers for a request type

  1. From your service project sidebar, select Project settings > Request types.

  2. Select a request type category from the navigation menu on the left.

  3. Select the name of the request type you want to define approvers for.

  4. Next to Request form, select Edit ().

    • If the field you’ve created for approvals isn’t showing in the list, select Add a field > check the box next to your approvals field > Apply.

  5. Next to your approvals field, select Hide.

  6. In the field that appears, enter the people who will need to approve all requests of this type.

The approvers will be hidden from customers, but agents will be able to see the approvers in the issue view.

Edit or remove approvers from a request type

  1. From your service project sidebar, select Project settings > Request types.

  2. Select a request type category from the navigation menu on the left.

  3. Select the name of the request type that you want to edit or remove approvers from.

  4. Next to Request form, select Edit ().

  5. Scroll down to Hidden fields with preset values.

  6. Next to the field you’ve created for approvals:

    1. To edit the approvers, select Edit value > enter or remove people or groups.

    2. To remove the approvers, select Show. This will remove all approvers and make the field visible again.


This page is for company-managed projects

If the lower-left of your service project sidebar says you're in a team-managed project, check out these team-managed project articles instead.

Learn more about the difference between company-managed and team-managed projects.

 

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