Set up a pre-set list of approvers

When setting up approvals, you can choose approvers for your customers by setting up a pre-set list of approvers.

You must have a user picker custom field to add a pre-set list of approvers. Learn more about adding a user picker custom field.

To set up a pre-set list of approvers:

1. Add a user picker custom field to the request.

2. Next to the field, click Actions > Hide.

3. Enter the users who can approve the request, then click Set. The approvers will display in the issue and are notified when the request needs approval.