Define approvers for a request type

If you know who should be able to approve all requests of a specific request type, you can define those approvers in advance so that you don’t have to manually enter them each time.

You must be a Jira administrator to define approvers for a request type.

Define approvers for a request type

1. From your service project sidebar, select Project settings > Request types.

2. Select a request type category from the navigation menu on the left.

3. Select the request type you want to define approvers for.

4. Next to Customer request form, select Edit ().

   • If the field you’ve created for approvals isn’t showing in the list, select Add a field > check the box next to your approvals field > Apply.

5. Next to your approvals field, select Hide.

6. In the field that appears, enter the people who will need to approve all requests of this type.

The approvers will be hidden from customers, but agents will be able to see the approvers in the issue view.

Edit or remove approvers from a request type

1. From your service project sidebar, select Project settings > Request types.

2. Select a request type category from the navigation menu on the left.

3. Select the request type that you want to edit or remove approvers from.

4. Next to Customer request form, select Edit ().

5. Scroll down to Hidden fields with preset values.

6. Next to the field you’ve created for approvals:

   1. To edit the approvers, select Edit value > enter or remove people or groups.

   2. To remove the approvers, select Show. This will remove all approvers and make the field visible again.