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What is a portal?

In Jira Service Management, a portal is the customer-facing website of every service project. It helps teams set up relevant help resources for their customers and collect and manage customer requests.

For each service project you create, a corresponding portal also gets automatically created.

Project admins can set up help resources for their portals, such as request forms, knowledge base articles, and external resources.

Customers can view portals that they have permission to access from a help center. When customers come to a portal, they can see help resources from within that single service project.

To go to a service project’s portal:

  1. From your service project sidebar, select Channels.

  2. Select Open next to the portal URL.

Jira Service Management Premium and Enterprise users can create multiple help centers on a single site. Depending on your team’s support strategy, a service project’s portal can be shown on or hidden from help centers on your site.

Find out more about setting up portal access.

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