Use chat and video tools to resolve incidents as a team
Changes to Free and Standard plans in Jira Service Management
As of October 16, 2024, advanced incident management capabilities (such as major incidents and post-incident reviews) for Jira Service Management will move from Standard to Premium plans. After this point, only Premium and Enterprise plans will have access to these capabilities.
Existing service projects in Free and Standard plans will continue to support existing request types and work types. Read more about the plan changes.
Jira Service Management’s integrations with Slack, Microsoft Teams, and Zoom let your team respond faster and collaborate during incidents.
Once connected, you can access chat channels and video conferencing tools from the Details section of an incident.
Slack
With Jira Service Management’s Slack integration, you can:
add a Slack channel from an incident
create a new incident directly from Slack channels
get a summary of the incident sent to the Slack channel
add incident responders and stakeholders to the Slack channel
take actions on the incident from the Slack channel, like updating incident priority and status, adding stakeholders, sending stakeholders updates, adding Slack messages as comments, and adding affected services
Find out how to connect a Slack workspace to your service project.
Microsoft Teams
With Jira Service Management’s Microsoft Teams integration, you can:
create Teams chats and meetings from an incident
add incident responders to the Teams chat and meeting
view all incident details in the chat and meeting
send updates to stakeholders
update the incident priority and assign the incident to yourself from the chat
add chat messages from Teams as internal notes to the incident or as a reply to the customer
Find out how to connect Microsoft Teams to your service project.
Incident Command Center
As of 7th August 2024, the incident command center is no longer available.
Zoom
With Jira Service Management’s Zoom integration, you can:
create Zoom meetings right from an incident
invite responders to join your meeting
add your meeting recordings to the incident’s internal notes
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