Use chat and video tools to resolve incidents as a team

Jira Service Management’s integrations with Slack, Microsoft Teams, and Zoom let your team respond faster and collaborate during incidents.

Once connected, you can access chat channels and video conferencing tools from the Details section of an incident.

Slack

With Jira Service Management’s Slack integration, you can:

• automatically create a Slack channel for an incident

• add a Slack channel from an incident

• create a new incident directly from Slack channels

• get a summary of the incident sent to the Slack channel

• add incident responders and stakeholders to the Slack channel

• take actions on the incident from the Slack channel, like updating incident priority and status, adding stakeholders, sending stakeholders updates, adding Slack messages as comments, and adding affected services

Find out how to connect a Slack workspace to your service project.

Microsoft Teams

With Jira Service Management’s Microsoft Teams integration, you can:

• create Teams chats and meetings from an incident

• add incident responders to the Teams chat and meeting

• view all incident details in the chat and meeting

• send updates to stakeholders

• update the incident priority and assign the incident to yourself from the chat

• add chat messages from Teams as internal notes to the incident or as a reply to the customer

Find out how to connect Microsoft Teams to your service project.

Incident Command Center

As of 7th August 2024, the incident command center is no longer available.

Zoom

With Jira Service Management’s Zoom integration, you can:

• create Zoom meetings right from an incident

• invite responders to join your meeting

• add your meeting recordings to the incident’s internal notes

Find out how to connect Zoom to your service project.