Receive requests from an email in next-gen service projects

Set up an email address to capture requests from customers in one place. Requests sent to your service project’s email address are automatically added to your queues, so your team can focus on customers without managing multiple places to work.

Here’s how sending requests by email works:

1. A customer emails a request to your service project’s email address.

2. The request is added to your queues as an issue.

3. An agent comments on the issue.

4. The customer receives an email notification with your agent's comment.

5. If the customer replies to the email notification, the reply displays as a comment on the request inside your project.

Learn how to set up request types in next-gen service projects.