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Best practices for teams using Jira Service Management

Best practices for IT teams using Jira Service Management

Jira Service Management is based on the IT Infrastructure Library (ITIL) set of practices that focus on aligning IT services with business needs.

How is a service catalogue used in my IT service project?
The IT service project template comes with pre-loaded request types.
How is ITIL used in Jira Service Management?
Explore the default templates in Jira Service Management that allow you to customize your service project.
Which service project workflows help teams work better?
Jira Service Management contains default workflows that can be used as a basis for creating customized workflows.
Help customers serve themselves with a knowledge base
Set up a knowledge base to allow customers to resolve their own requests and save your agents' time.
Create a project using a service project template
Explore service project templates to create a customer service, IT, Human Resources (HR), Facilities or Legal service project.

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