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Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Visualize customer feedback in team-managed projects

Reports are useful to help get a snapshot of customer feedback (and other metrics) over a period of time - a quick way to find trends and insights.

Admins can create custom reports to visualize customer feedback. Learn more about creating custom reports.

Here are some reports you can create:

  • A trend graph of the average satisfaction rating for a specific period - this helps view changes in service levels.

  • Satisfaction scores based on the type of service request - this would identify issues for which the team could provide knowledge articles.

  • Comparing the satisfaction scores of an agent with their team - this can identify agents who could benefit from further training.

 

Custom satisfaction report

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