Curate content in a help center
You can set up your help center's home page to help customers find the most relevant help resources faster, check out your most important and business-critical portals, and view recently used request forms.
How Legacy and Modern help centers organize content
Legacy | Modern |
|---|---|
Topics | Topic pages, and cards, including a list of links |
Landing pages | Custom pages |
Featured portals | Portal cards in a help component |
Recently used request forms | Commonly used request forms in a JSM Help component |
What you can curate depends on whether your help center is labeled Modern or Legacy. Find out which help center you're using.
Curate content in a Modern help center
In a Modern help center, you curate content using the editor. You can organize and display help resources in these ways:
Cards: link to specific help resources, such as request forms, knowledge base articles and external links.
Topic pages: group related help resources, such as request forms and articles, on a page.
Help components: show portals as cards on your help center pages, so you can feature the portals that matter most.
Custom pages: Create standalone pages tailored to specific audiences or topics. Read how to add and organize pages in a help center.
Curate content in a Legacy help center
In a Legacy help center, there are a few ways you can group and manage the content that appears in your help center:
Landing pages
A landing page lets you curate and efficiently organize help resources for specific subjects or audiences in a visually appealing manner. These stand-alone pages have customizable layouts to which you can add rich content, images, videos, links, and more. Read how to create and manage landing pages.
Topics
Topics allow you to group request forms, knowledge base articles, and external resources from across portals. Create topics in your help center to match your customers' needs, helping them find what they need faster and improving self-service. Read how to create and manage topics in your help center.
Portals
A portal is your service space's customer-facing site. Customers send and track requests through the portal, and also read knowledge base articles to self-serve. Portals are created automatically when you create a service space and appear in the default help center as soon as they're created.
Help customers self-serve by prominently featuring relevant portals on a help center's home page. This is especially useful for promoting business-critical or commonly used portals. Read how to feature portals in the help center.
Space admins can set up, customize and group content in the portals they administer. Read more about grouping content in your portal.
Recently used request forms
Request forms that are most frequently used by your customers are automatically shown on your help center's home page. This is populated based on their usage and cannot be edited or reordered currently.
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