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Generate a token for importing

Insight in Jira Service Management is a Premium and Enterprise only feature. It is compatible only with company-managed projects. Learn more about Insight.

To import data from an external app, you must generate a key that allows the external app to securely transfer the data into Insight. This is called a Single Sign-On (SSO) token, or just token.

You must also generate a token to import data from Insight Discovery.

To generate a token:

  1. From your service project, go to Insight > Object schemas.

  2. Select an Object schema.

  3. Select Configure, then choose the Import tab.

  4. Select the Import tab.

  5. Only the Insight Discovery (DSC) and External app (EXT) import types can be used to generate a token. Right click on the cogwheel under one of these import connections and select Generate token.

  6. Click Generate to generate or refresh a token.

  7. Once you have generated or refreshed a token, store the token somewhere safe. The token will not be visible again once the page is closed.

  8. Click Close.


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