Use the issue view in company-managed service projects

Learn more about the layout of the issue view in Jira Service Management.

Update information on the issue view when request details change.

How to move your issue along the workflow pipeline.

Get everything that can help you onto the issue view so you can work in one place.

Stay up to date on an issue with notifications when something happens, and keep your team up to date by sharing it.

Communicate with the customer who raised the request and your teammates straight from the issue view.

If you've been added as an approver for a request, approve or decline it straight from the issue view.

Duplicate a request so you don't have to copy anything over manually.

Respond with knowledge base articles from the issue view to resolve customer requests faster.

Learn how your issue fields display dates and times depending on what language you choose.

Learn about comments, history, work log, approvals and how they fit into the activity section of an issue.