About the issue view in Jira Service Management
Learn more about the layout of the issue view in Jira Service Management.
We're updating our terminology in Jira
'Issue' is changing to 'work item'. You might notice some inconsistencies while this big change takes place.
Use the work item view in company-managed service projects
When customers submit requests for help through your help center portal or by sending an email, their requests automatically become work tiems that can be tracked in your service project. Read more about work items and requests.
The work item view refers to what you see when you look at an individual work item in Jira Service Management. Read more about the work item view.
Update information on a work item
Update information on a work item when details change.
Move a work item through its workflow
How to move a work item along it's workflow pipeline.
Link subtasks, work items, and pages to a work item
Find out how to link to what you need on a work item so you can continue working in one place.
Watch, vote, share, and comment on work items
Find out how to set up notifications on work items, or share work items with your team.
Communicate with customers and team members from the work item view
Communicate with the customer who raised the request and other team members straight from the work item.
Approve or decline a request on a work item
If you've been added as an approver for a request, approve or decline it straight from a work item.
Clone a work item
Duplicate a work item so you don't have to copy anything over manually.
Respond to customer with an article
Respond with knowledge base articles on a work item to help resolve requests sooner.
Date and time formats in different languages
Learn how your work item fields display dates and times depending on what language you choose.
View the different types of activity on a work item
Find out what kind of historical activity you can see on a work item.
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