We're updating our terminology in Jira

'Issue' is changing to 'work item'. You might notice some inconsistencies while this big change takes place.

Use the work item view in company-managed service projects

When customers submit requests for help through your help center portal or by sending an email, their requests automatically become work tiems that can be tracked in your service project. Read more about work items and requests.

The work item view refers to what you see when you look at an individual work item in Jira Service Management. Read more about the work item view.

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