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Get started with Jira Service Management for admins

Capture the right request details with request types

Request types help you to define and organize incoming requests so that your service project team can more efficiently help your customers.

How are request types used in my service project?
Request types allow you to define and organize requests so you can better serve your customers.
Create a new request type
Create a new request type for your service project.
Organize your request types into portal groups
Learn how to categorize request types into portal groups.

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