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Capture the right request details with request types

Request types help you to define and organize incoming requests so that your service project team can more efficiently help your customers.

How are request types used in my service project?
Request types allow you to define and organize requests so you can better serve your customers.
Create request types in team-managed projects
Create a new request type for your team-managed service project.
Create request types in company-managed projects
Create a new request type for your company-managed service project
Organize your request types into portal groups
Learn how to categorize request types into portal groups.
Use request type groups to categorize your request types
Categorize related request types into request type groups in a company-managed service project.

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