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Integrate with Neustar

This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.

What does the integration offer?

Jira Service Management has an email integration with Neustar WPM. Use the integration to send Neustar WPM alerts to Jira Service Management's API with detailed information. Jira Service Management acts as a dispatcher for Neustar WPM alerts, determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

This document describes how to configure the integration and details of data that Jira Service Management receives from Neustar WPM.

How does the integration work?

When an alert is created via alerting mechanism in Neustar WPM added to Jira Service Management integration, an alert is also created in Jira Service Management automatically through the integration.

Set up the integration

Neustar is an email integration. Setting it up involves the following steps:

  • Add a Neustar integration in Jira Service Management

  • Configure the integration in Neustar

Add a Neustar integration

Bidirectional integrations aren’t supported in Free and Standard plans. All the other integrations are supported at a team level in Free and Standard; however, for their outgoing part to work, you need to upgrade to a higher plan. To add any integration at a site level through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be either on Premium or Enterprise.

Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.

To add a Neustar integration in Jira Service Management:

  1. Go to Settings > Integrations.

  2. Select Add integration.

  3. Run a search and select “Neustar”.

  4. On the next screen, enter a name for the integration.

  5. Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.

  6. Select Continue.
    The integration is saved at this point.

  7. Expand the Steps to configure the integration section and copy the email address.
    You will use this key while configuring the integration in Neustar later.

  8. Select Turn on integration.
    The rules you create for the integration will work only if you turn on the integration.

Configure the integration in Neustar

To configure the integration of Neustar with Jira Service Management, complete the following steps:

  1. In Neustar Web Performance Monitoring (WPM), go to Alerting > Alerting Overview.

  2. Select Create Policy in the Overview tab.

  3. Select "API" for Policy.

  4. Select Create Policy.

  5. Enter a name for the policy.

  6. Paste the email address copied previously into Emails.

  7. Select Advanced.

  8. Select Save.

You can now use the policy in related monitors.



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