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Set permissions for the Incident Command Center

The Incident Command Center is only available on Jira Service Management Premium and Enterprise plans. If you’re on our Free plan, you’ll need to upgrade to use the features mentioned on this page.

To use an Incident Command Center (ICC) to swarm on major incidents, you’ll first need to make sure everyone has the right permissions to create or join the session.

If you’re not familiar with user roles in Opsgenie (the owner, admin, default user, and stakeholder roles), learn more about Opsgenie's default user roles and permissions.

Permissions for the ICC are set in your Opsgenie settings. You need to be an Opsgenie admin or owner to update your user roles and permissions.

Add ICC permissions to existing user roles

Add ICC permissions to existing roles:

  1. Go to Opsgenie, select Settings, then select Roles.

  2. Hover over the edit icon () of the role you would like to update, and select Edit role.

  3. Make sure the 'Incident handling' toggle is enabled.

  4. Select Delete Incident Command Center Room, Create/Update Incident Command Center Room and/or Join ICC Session as needed.

  5. Select Save.

 

Create new roles with ICC permissions and assign them to users

To create an new role with ICC permissions and assign it to your users:

  1. Go to Opsgenie, select Settings, then select Roles.

  2. Select Add role.

  3. Select a base role. This will enable a default section of permissions to help you get started.

  4. Make sure the 'Incident handling' toggle is enabled.

  5. Select Delete Incident Command Center Room, Create/Update Incident Command Center Room, and/or Join ICC Session as needed.

  6. In the Role name field, name the role you’ve created (for example, 'Incident responder').

  7. Select Add.

  8. Go to Opsgenie, select Settings, then select Users.

  9. Find the user to whom you would like to assign the role.

  10. In the Role column, select the role dropdown, and then select the role in which you’ve enabled ICC permissions (For example, 'Incident responder').

Last modified on Jun 4, 2021
Cached at 2:21 AM on Sep 21, 2021 |

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