Set permissions for the Incident Command Center

To use an Incident Command Center (ICC) to swarm on major incidents, you’ll first need to make sure everyone has the right permissions to create or join the session.

If you’re not familiar with user roles in Opsgenie (the owner, admin, default user, and stakeholder roles), learn more about Opsgenie's default user roles and permissions.

Add ICC permissions to existing user roles

Add ICC permissions to existing roles:

1. Go to Opsgenie, select Settings, then select Roles.

2. Hover over the edit icon () of the role you would like to update, and select Edit role.

3. Make sure the 'Incident handling' toggle is enabled.

4. Select Delete Incident Command Center Room, Create/Update Incident Command Center Room and/or Join ICC Session as needed.

5. Select Save.

Create new roles with ICC permissions and assign them to users

To create an new role with ICC permissions and assign it to your users:

1. Go to Opsgenie, select Settings, then select Roles.

2. Select Add role.

3. Select a base role. This will enable a default section of permissions to help you get started.

4. Make sure the 'Incident handling' toggle is enabled.

5. Select Delete Incident Command Center Room, Create/Update Incident Command Center Room, and/or Join ICC Session as needed.

6. In the Role name field, name the role you’ve created (for example, 'Incident responder').

7. Select Add.

8. Go to Opsgenie, select Settings, then select Users.

9. Find the user to whom you would like to assign the role.

10. In the Role column, select the role dropdown, and then select the role in which you’ve enabled ICC permissions (For example, 'Incident responder').