Your first stop for learning how to get started with Jira Service Management.
is ’s native asset and configuration management tool. It gives teams a flexible and dynamic way to track all kinds of assets and configuration items (CIs), enabling teams to easily link them to service requests, incidents, problems, changes, and workloads. This helps those teams to understand and visualise the critical relationships between applications, services, their underlying infrastructure, and other key dependencies.
All Premium and Enterprise sites have access to from their projects - look for in the top navigation bar. If you’d like access to for your Free or Standard site, go to Settings ⚙ > Billing > Manage Subscriptions > Change to upgrade your site.
With , IT teams can:
Close service requests faster by linking customer assets (we call them objects) directly to the issue. Learn more about viewing Assets objects directly from the issue view.
Minimize risk by understanding the downstream impact of changes.
Add context to issues so they can troubleshoot and resolve major incidents at high velocity.
Gain detailed visibility of their infrastructure so they can better locate and solve underlying problems.
Track assets to aid planning, audits, and compliance activities.
is built on the platform, so teams can quickly and easily tie assets and configurations to service requests, incidents, problems, changes, and workloads.
Unlike legacy configuration management databases (CMDBs), flexible and open data structure allows teams to manage any kind of asset that’s important to support their ITSM practices. HR, sales, marketing, legal, facilities, and other functions can also use to track and manage their assets and resources.