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Integrate with Humio
This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.
What does the integration offer?
Use the integration to send Humio alerts to Jira Service Management API with detailed information. Jira Service Management acts as a dispatcher for Humio alerts, determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed.
This document describes how to configure the integration and details of data that Jira Service Management receives from Humio.
How does the integration work?
When an alert is triggered by Humio, an alert is created in Jira Service Management.
Set up the integration
Humio is an API-based integration. Setting it up involves the following steps:
Add a Humio integration in Jira Service Management
Configure the integration in Humio
Add a Humio integration
Bidirectional integrations aren’t supported in Free and Standard plans. All the other integrations are supported at a team level in Free and Standard; however, for their outgoing part to work, you need to upgrade to a higher plan. To add any integration at a site level through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be either on Premium or Enterprise.
Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.
To add a Humio integration in Jira Service Management, complete the following steps:
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “Humio”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.Expand the Steps to configure the integration section and copy the integration URL that contains both the API key and API URL.
You will use this key while configuring the integration in Humio later.Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.
Configure the integration in Humio
The Humio integration supports forwarding alerts to Jira Service Management via notifiers. To configure the integration of Humio with Jira Service Management, complete the following steps:
In Humio, select Alerts at the top right corner.
Select Opsgenie for Notifier Type.
Select Notifiers from the left menu, and select New Notifier.
Paste the API URL copied previously from Jira Service Management into Opsgenie api url.
Paste the API key copied previously from Jira Service Management into API Key.
Select Create Notifier.
Use the newly created notifier in related alerts.
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