Fresh terminology for automation rules and components

An automation ‘rule’ is now a ‘flow', and a ‘component’ is now a 'step’. You may notice some inconsistencies in the documentation while we make this change. Read more about the updates in Automation

Summarize a work item's details using AI

AI features aren’t available in the Atlassian Government environment.

Instead of reading through long descriptions and numerous comments on a work item, you can use AI to quickly summarize this information for you. Read more about AI in Atlassian apps.

Summarize a work item’s description and comments using AI

This feature is only available for Premium or Enterprise customers that have activated AI for Jira Service Management.

  1. Open a work item.

  2. Go to the Activity section.

  3. Select Comments, and then Summarize.

    • The summary generated by AI will only be visible to you, and will disappear when you navigate away from the work item. You can summarize a work item’s details as many times as you like.

The quality, accuracy, and reliability of information generated by AI may vary. Learn why

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